Resident Hotel Almaty

Property Location
When you stay at Resident Hotel Almaty in Almaty, you'll be within a 10-minute drive of Almaty Cathedral and Nedelka Park. This hotel is 17.9 mi (28.8 km) from Shymbulak Ski Resort and 2.4 mi (3.8 km) from MEGA Park.

Rooms
Make yourself at home in one of the 26 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided on request.

Dining
Take advantage of the hotel's room service (during limited hours). Full breakfasts are served on weekdays from 8:00 AM to 10:00 AM for a fee.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as a sauna, or other amenities including complimentary wireless Internet access and tour/ticket assistance. This hotel also features a picnic area and barbecue grills.

Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Know Before You Go

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Individually-wrapped food options are available for breakfast.
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Fee for full breakfast: KZT 1000 for adults and KZT 1000 for children (approximately)
• Airport shuttle fee: KZT 5000 per vehicle (one-way, maximum occupancy 2)
• Early check-in fee: 50 percent of room rate (subject to availability)
• Late check-in fee: 50-percent of room rate for check-in between 11:30 PM and noon
• A facilities fee includes use of: sauna

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes