This hotel is situated in the east of Mauritius, at Belle Mare, near to Palmar Bay. The centre of Flacq is a 15-minute drive from the hotel, and the capital, Port Louis, is an hour's drive. Plaisance-Sir Seewoosagur Ramgoolam International airport is a 45-minute drive from the hotel.
Facilities
The hotel features 298 accommodation units. Guests of the hotel are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. Amenities include a cloakroom, a safe and currency exchange facilities. Internet access and wireless internet access are available in the public areas. Gastronomic options include a restaurant, a dining area, a breakfast room, a café, a bar and a pub. Guests can visit the supermarket to purchase daily necessities. Guests can buy holiday mementos from the souvenir shop. Shopping facilities are available. The grounds of the hotel feature a playground and an attractive garden. Additional features of the hotel include a TV room and a playroom. Guests travelling in their own vehicles can make use of the available parking spaces. Guests can also use the bicycle storage facilities. Among the additional services available are a babysitting service, room service, a laundry and a hairdressing salon. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.
Rooms
Special family rooms are available for families with children. All rooms feature air conditioning and a bathroom. A balcony or terrace can be found in most rooms, offering additional comfort. Many accommodation units offer beautiful sea views. Each accommodation unit features a double bed, a king-size bed or a sofa-bed. A safe and a minibar also feature. The accommodation units offer a range of amenities, including tea and coffee making equipment. Internet access, a telephone, a TV, a radio and wireless internet access are provided as standard. Some of the rooms are wheelchair-accessible. In each of the bathrooms, guests will find a shower, a bathtub, a hairdryer and tiles. The accommodation units include a bathroom with tiles.
Sports/Entertainment
The hotel offers an outdoor pool and a children's pool. A terrace, sun loungers and parasols are available. The hot tub offers revitalisation. The poolside bar serves a selection of refreshing drinks. The hotel offers a very extensive outdoor sport and leisure programme, which includes cycling/mountain biking, volleyball, crazy golf, golf, fishing and horse riding. For a fee, tennis, bocce and beach volleyball can also be enjoyed. At the hotel, guests have a wide range of watersports to choose from, including windsurfing, a banana boat, catamaraning, kayaking, snorkelling and diving, or for a fee, water skiing, a motorboat, pedal boat hire, canoeing, sailing and aquafit. The hotel offers numerous indoor sporting opportunities, with activities such as table tennis, badminton, pool/billiards and yoga, as well as a gym for a fee. Various wellness options are offered, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Additional leisure options available to guests include an entertainment programme, an entertainment programme for adults, an entertainment programme for children, live music, a disco and a kids' club.
Meals
The hotel offers a wide range of bookable meals and board options, including breakfast, lunch, dinner, B & B, half board, full board and All-inclusive. The hotel additionally offers snacks. Drinks are included for guests. Both alcohol-free drinks and alcoholic drinks are available to guests.
Payment
The following credit cards are accepted at the hotel: American Express, VISA, Diners Club and MasterCard.
At Sun Resorts, the hotel care for each guest’s comfort and safety. To welcome back guests in a safe environment, the hotel has adapted health and safety procedures to the requirements brought with COVID 19 and enhanced our disinfection protocol in all public areas and rooms.
• SUN Greetings upon arrival
• All restaurants, bars and public areas will comply with social distancing (1.5 meter)
• Complimentary Hand sanitizer dispensers easily accessible in all public areas
• Floor marking or alternate visible distancing system (1.5 meter).
• Frequently touched points cleaned and disinfected after each use (Table/counter, pen, credit card machine, Ipad/tablet…) Transfer between hotels or Ile aux Cerfs :
• Social distancing during boat transfers with hand sanitizer in each boat.
• Vehicle cleaned and disinfected by service provider after each trip with hand sanitizer in each vehicle.
• Guests are requested to ensure social distancing (1.5 meter) is maintained during trip.
CHECK IN /CHECK OUT
• Temperature Check of guest and record upon arrival.
• Check-in on IPad/Tablet prefilled by the Front Office associate.
LUGGAGE HANDLING
• Porters wear appropriate protective washable gloves when on duty.
• Luggage disinfected outside surfaces and handles upon arrival in a designated area.
PAYMENT
• Contactless or touch and pay credit card machine cleaned and disinfected after each use.
• Download SUNAPP on APP Store or PLAY Store to get all resort information.
• guest bill sent via IP TV or SUNAPP or email 24 hour prior guest’s check-out
• Drop-off box for keycard at check-out.
ROOM
• Each room and air conditioning deep cleaned and disinfected prior any arrival
• Unoccupied room between each occupied room.
• Guest having option for no room cleaning during stay.
• Non-essential items including minibar removed and provided upon request
• A single use sealant on each room door certifying that no one has entered the room since cleaning and disinfection was conducted.
• If guest opts for cleaning of room during stay, Housekeeping conducts cleaning and disinfection of room and particular attention to high touch items as per attached cleaning matrix
• In Room Dining: Menu shall be made available via the SUNAPP.
RESTAURANTS AND BARS
• Temperature check of guests at Breakfast (using thermographic thermometer) and dinner.
• We have reviewed the menus to increase live cooking.
• Menu of all outlets available on SUNAPP and guests are invited to use the SUNAPP for bookings.
• Alternatively, digital menu boards, LCD, black boards, QR codes are available.
• A ‘Way in’ and ‘Way out’ flow for all F&B outlets.
• Baby high chairs sanitized and plastic-wrapped.
• Drink dispenser(s) manned by an associate (no self servicing).
• Buffet available, pre-booking required
• Bar snacks provided sealed or individual portions.
POOL AND BEACH
• A minimum distance of two metres maintained between sunbeds.
• Sunbeds sanitized daily.
• Guests are advised to use beach towels on sunbeds.
• Bar snacks provided sealed or individual portions.
• Sunglass cleaning temporarily suspended.
• Offering of magazines temporarily suspended.
RECREATION
Activities reviewed to avoid:
• All contact activities,
• Activities with more than 4 pax.
Equipment used during activities cleaned & sanitized before and after all activities. Disinfect eg. head gear, bicycle high touch points such as handles and seat before and after each use.
BOATHOUSE
• Boathouse - Social distancing of 1.5 meter ensured in all activities. E.g. glass bottom boat, snorkeling trip with restricted number of guests to 30% of its capacity.
• All equipment is disinfected before and after each activity, with focus on high-touch points, e.g. handles, grip areas, life jacket, etc.
FITNESS
• The opening of the gym subject to Government decision/authorisation.
• Limited number of guests allowed in the gym at a time (1/3 of normal occupancy).
• Temperature check of guest and record same upon arrival at the gym
• Used towels removed by Fitness associates and placed in a closed linen bag
• Drink dispenser operated by Fitness associate.
YOGA CLASSES
• Yoga mats washed and disinfected after each use
• Guests to place their towels on the yoga mats for their yoga sessions.
KIDS CLUB
• The opening of the Kids Club subject to Government decision/authorisation.
• Access to Kids Club on pre-booking.
• Limited number of children allowed at a time for a maximum slot of half a day.
• Outdoor activities preferred over indoor activities.
• Kids Club deep cleaned and disinfected daily before and after operation.
• The ratio of hostess to child as follows:
• 2 to 4 years - 1 hostess to 3 kids
• 5 to 11 years - 1 hostess to 5 kids
• Maximum children per activity : 5.
• A visiting zone is set up where parents can be met. Visitors wear shoe covers and face mask to access Kids Club.
Kids Club Rules
• Temperature checked daily and access authorized to children who do not have flu symptoms and high temperature. (> 37.5 C)
• Hand sanitizing of children’s hands before and after each activity.
• Only one registration and orientation done at a time.
• Children to remove normal shoes at entrance after registration for flip-flop slippers upon arrival.
• Parents not be allowed to accompany children during activities.
• Equipment, hard toys cleaned and disinfected after each activity with particular attention to high touch points.
SPA
• The opening of the SPA subject to Government decision/authorisation.
• Hammam/Sauna/Steam Room are closed.
• A maximum number of guests using SPA facilities to ensure social distancing (1.5 meter) is maintained.
• Booking for SPA shall be done using SUNAPP or by calling at the Spa reception.
• Hand sanitizer available in the reception/guest area.
• Spa Therapists wear appropriate protective face mask and gloves for all treatments and services.
• Temperature of guests checked prior to access in Spa and access shall not be authorised for those who have flu symptoms and high temperature. (> 37.5 C).
• Shower is mandatory before each treatment.
• The setup of the relaxing area reviewed to comply with social distancing (2 meter)
• All high touch items cleaned and disinfected at regular intervals.
• Hair and beauty salon equipment and accessories cleaned and disinfected before and after each session and particular attention to high touch items.
SPA
• Slippers cleaned and disinfected after each use.
• Dirty linen and cloth sealed in bags and sent to laundry after use
• SPA treatment rooms cleaned and disinfected after each treatment.
• A tag placed on the door indicating nobody has entered a cabin after cleaning and disinfection.
• Only hot infusion or water served to guest by SPA associates (no self service).
• Where there is a bubble bath, only one guest will be allowed for a maximum slot of 20 minutes.
BOUTIQUE
• Restricted number of guests allowed in the boutique.
• Boutique will offer face masks, sanitizers and wipes for sales.
• Contactless or touch and pay payment system available
MEDICAL ROOM
• In case temperature of guest is above 37.5 degree celcius, the guest is referred to Resort Clinic immediately.
• Hand sanitizer available in the waiting area of the medical room.
• Social distancing (1.5 meter) maintained at the waiting area.
• Nurse equipped with her medical face mask and gloves.
• After each visit and consultation, all medical tools used cleaned and disinfected
• All health records shall be made available to the Local authorities if requested.
The Ambre Sunlife Mauritius is a Beach Resort, Honeymoon, Leisure, Modern, Tourist hotel. Located in Palmar area. The nightlife/restaurants are located in the hotel.